Client Service Manager (Collections Specialist)

Dentons US LLP is currently recruiting for a Client Service Manager (Collections Specialist). This position will communicate directly with key personnel within the Firm and our clients and their organizations to identify issues and promote solution-based problem solving. This position reports to the DUS Manager, Client Service and communicates regularly with the Firm’s management team.

Responsibilities

• Manages the Firm’s collection processes/account maintenance at a regional level
• Provide excellent and thoughtful client service to hundreds of Firm clients
• Works closely with the Firm’s billing attorneys and professional staff to bring resolution to the Firm’s most sensitive and complicated collection issues
• Is in direct contact with the Firm’s clients, including their highest level of management
• Act as a resource to other Client Services Managers
• Other duties as may be assigned to fully meet the requirements of the position

Experience & Qualifications

• Bachelor Degree or equivalent experience required
• Preferred background includes interaction with senior management personnel
• Business collection or law firm experience would be a plus
• Ability to build solid working relationships with Firm professionals while accomplishing the Firm’s financial goals
• Must demonstrate the strong problem solving, interpersonal and analytical skills necessary to unravel complicated accounts and issues

Dentons offers a competitive salary and benefits package.

Dentons US LLP is an Equal Opportunity Employer of Individuals with Disabilities and Protected Veterans. We are an Affirmative Action Employer. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records.

About Dentons

Dentons is the world's largest law firm, connecting talent to the world's challenges and opportunities in more than 75 countries. Dentons' legal and business solutions benefit from deep roots in our communities and award-winning advancements in client service, including Nextlaw, Dentons’ innovation and strategic advisory services. Dentons' polycentric and purpose-driven approach, commitment to inclusion and diversity, and world-class talent challenge the status quo to advance client and community interests in the New Dynamic. www.dentons.com