Receptionist

Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries.  

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada’s Top 100 Employers (2025); Canada’s Top Employers for Young People (2025), and Canada’s Best Diversity Employers (2025).

This role is an opportunity for you to join the world’s largest law firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

Position Summary:
We are looking for a driven and professional individual to join our firm as a Receptionist for our Calgary office. This role offers an exciting opportunity to grow within a leading law firm environment, and with the ability to take on a variety of administrative, clerical, and hospitality tasks. The ideal candidate will be client-focused, team-oriented, and able to project the professional image of our Firm. With a warm and friendly demeanor, the Receptionist will provide exceptional customer service to both internal and external clients, building strong rapport with everyone at the Firm. A polished approach, professionalism, and a strong client-care attitude are essential for success in this role. 

This position is scheduled in-office Monday to Friday, from 9:00 am to 5:00 pm, with some adjustments to hours for coverage needs. Occasional evening and weekend availability, and some pre-authorized overtime may be required. 

Key responsibilities include, but are not limited to:

Responsibilities:

Client Service & Guest Experience

• Greet clients and visitors to our reception area warm and professional manner, ensuring a positive first impression for the firm.
• Manage client inquiries efficiently, providing accurate information and directing them to the appropriate individuals or teams. 
• Create a professional and welcoming atmosphere in the reception area.
• Coordinate appointments and meetings, ensuring smooth scheduling and timely communication.
• Demonstrate empathy and understanding in all client interactions, ensuring excellent client service.

Phone and Email Management

• Provide switchboard services, routing telephone inquiries and responding to phone, email, and in-person inquiries in a timely manner. 
• Provide coverage for other Dentons firm location switchboards from time to time. 
• Maintain and update the internal phone list and upload it to the local Calgary internal portal.

Meeting and Event Support

• Manage meeting room bookings, confirm and supply all guest and meeting requirements, and arrange catering in partnership with the hospitality team.
• Proactively anticipate meeting and event requirement and confirm all details at minimum one week in advance. 
• Support the AV team with technical setup for meetings and troubleshoot technology issues (Zoom, Microsoft Teams).
• Coordinate event logistics with building management, including room bookings and catering arrangements.
• Restock and refresh meeting rooms after each booking. 
• Restock staff kitchen amenities with refreshments regularly and manage inventory levels in partnership with the hospitality team. 

Administrative Support

• Assist with administrative duties such as data entry, reporting, and updating internal documents.
• Exhibit strong attention to detail when proofreading documents, ensuring accuracy and completeness before distribution.
• Utilize office software proficiently, including scheduling tools, email, and document management systems. 
• Submit receipts to accounts payable with accurate event-specific coding.

Communication and Coordination

• Demonstrate tactfulness in communication, both written and verbal.
• Maintain confidentiality and discretion at all times. 
• Update and share internal communications, such as “Welcome” emails for visiting staff.
• Manage “hotel” office space reservations through the reception calendar and collaborating with the Office Services team to ensure hotel spaces are reset and clean for each reservation. 

Standard Operating Procedures & Training

• Develop, implement, and maintain templates, precedents, and standard procedures for reception operations.
• Provide cross-training and support to applicable roles.
• Assist with other office services, print shop, events, and hospitality duties as assigned. 

Requirements: 

• High school diploma.
• Minimum of 2 years of reception or related professional office experience; preference given to candidates with a background in legal or professional services.
• Strong ability to maintain a professional appearance, conduct, and uphold confidentiality.
• Excellent interpersonal, written, and verbal communication skills, with a confident telephone manner.
• Proficient with technology, including online meeting room booking systems and switchboard programs.
• Exceptional organizational and time management skills.
• Ability to multitask, prioritize, and solve problems in a fast-paced environment.
• Client-focused with a strong customer service mindset and the ability to maintain a positive attitude, even in challenging situations.
• Proactive, self-motivated, and able to work both independently and as part of a team.
• Proficient with Microsoft Office suite, including Word, Excel, Outlook, and PowerPoint.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

At Dentons we are committed to offering equitable and competitive pay, we achieve this by aligning internal salary ranges for specific roles to similar positions in the external market. In the normal course, our practice is to hire, transfer and promote employees within the entry part of our range, adjusting as needed based on the prior experience, skills and competencies required for the role along with any market differentials. 
 
Recognizing our exceptional talent means providing a comprehensive total rewards package beyond a competitive salary. We have curated our employee benefits portfolio to offer inclusive and comprehensive wellbeing and developmental programs for our people. With extended benefits and mental health plans, paid time off, savings plans, fitness subsidy, parental leave top up and more, our benefits are flexible, aligned to our core values and supports the various needs of our people. Additionally, our personal and professional development programs include people networks, mentorships, and leadership series programming to help people grow their career. 

Note: Availability of the benefits and perks may be subject to your location and employment type and may have certain eligibility requirements. Dentons reserves the right to alter these programs and offerings in whole or in part at any time without advance notice.

Equal Opportunity Statement

At Dentons Canada, inclusion, diversity, equity and accessibility (IDEA) are not just ancillary values, they are foundational to our business. We believe that IDEA is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to IDEA, we have been recognized as one of Canada’s Best Diversity Employer’s for 14 consecutive years (2011-2024), as well as one of Canada’s Top Employers for Young People (2024) for the seventh time.

Dentons Canada is an equal opportunity employer, and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender identity, marital status, place of origin, race, sexual orientation, or any other characteristic protected by applicable human rights legislation.

We are committed to providing you with an inclusive, barrier-free, and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at careers.canada@dentons.com.