Contract Technical Support Specialist (3 months)

Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries.  

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada’s Top 100 Employers (2025); Canada’s Top Employers for Young People (2025), and Canada’s Best Diversity Employers (2025).

This role is an opportunity for you to join the world’s largest law firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

ROLE

Dentons Canada LLP is currently recruiting for a Contract Technical Support Specialist for our Calgary office to support with the Windows 11 roll out. The Technical Support Specialist plays a critical role in providing world-class client service with a "white glove" approach. The position reports directly to the Technical Support Lead. This is a 3-month contract opportunity.

RESPONSIBILITIES

• Provide full range of IT support (Windows 11, Office 365, Imanage, mobile devices) in line with "service excellence" and global standards to users in the Calgary office, as required.
• Respond promptly and professionally to support inquiries and service requests.
• Follow through on assignments and internal customer issues to resolution.
• Perform software/hardware installation and support.
• Ability to work through complex problems and multitasking.
• Collaborate with the TSS Lead and IT teams to enhance service delivery in Calgary.
• Willing to learn new technologies and work to improve existing technology operations.
• Responsible for following Dentons imaging procedures as well as inventory, resource and asset management in the Calgary office.
• Assist with and organize local office projects that require IT assistance, supervising firm-wide IT directed projects locally and responsible for move, add and change requests for the Calgary office.
• Adhere to all local and regional IT operational standards and procedures.
• Perform other duties as required to support the needs of the position.

EDUCATION, EXPERIENCE & CERTIFICATIONS

• 5+ years in End User Support experience.
• Strong oral and written communication and interpersonal skills.
• Ability to interact with all levels of personnel as an advocate for user interest.
• Robust knowledge of the entire Microsoft Office Suite, including 2016 & 365 as well as Windows 10 and 11 operating systems. Proficient in Active Directory
• Experience with remote access technologies and software. 
• Self-directed, independently motivated and able to work well with minimal supervision.
• Proficiency in determining the causes of application errors and repairing them.
• Associate's degree or equivalent experience required.
• Professional appearance and presentation required.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At Dentons we are committed to offering equitable and competitive pay, we achieve this by aligning internal salary ranges for specific roles to similar positions in the external market. In the normal course, our practice is to hire, transfer and promote employees within the entry part of our range, adjusting as needed based on the prior experience, skills and competencies required for the role along with any market differentials.

Recognizing our exceptional talent means providing a comprehensive total rewards package beyond a competitive salary. We have curated our employee benefits portfolio to offer inclusive and comprehensive wellbeing and developmental programs for our people. With extended benefits and mental health plans, paid time off, savings plans, fitness subsidy, parental leave top up and more, our benefits are flexible, aligned to our core values and supports the various needs of our people. Additionally, our personal and professional development programs include people networks, mentorships, and leadership series programming to help people grow their career.

Note: Availability of the benefits and perks may be subject to your location and employment type and may have certain eligibility requirements. Dentons reserves the right to alter these programs and offerings in whole or in part at any time without advance notice.

Equal Opportunity Statement

At Dentons Canada, inclusion, diversity, equity and accessibility (IDEA) are not just ancillary values, they are foundational to our business. We believe that IDEA is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to IDEA, we have been recognized as one of Canada’s Best Diversity Employer’s for 14 consecutive years (2011-2024), as well as one of Canada’s Top Employers for Young People (2024) for the seventh time.

Dentons Canada is an equal opportunity employer, and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender identity, marital status, place of origin, race, sexual orientation, or any other characteristic protected by applicable human rights legislation.

We are committed to providing you with an inclusive, barrier-free, and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at careers.canada@dentons.com.