E-Billing Coordinator

Department/Division: Finance
Duration: Permanent
Location: UK
Reports to: E-Billing Manager
Direct Reports: None
Type of Role: Hybrid/Remote 
Budget Responsibilities: No

Reference no: 7255

The Role

The primary function of the role is specifically to assist the Ebilling manager with the e-billing and related processes for the firm's clients who require their bills to be transmitted electronically. This will include understanding the client's chosen e-billing system, as well as how bills are processed in the firm's practice management system.

Duties and Responsibilities 

• Generating electronic invoice files and submitting to clients, either via manual upload or via E-Billing Hub.
• Input invoices with PDF copies into client PDF invoice upload portals.
• Resolution of rejected invoices - investigate and resolve all rejected invoices and client e-billing queries.
• Inputting, updating and maintaining timekeeper names, roles, & rates, and other necessary invoice or matter data held within various e-billing systems.
• First point of contact for partners, lawyers, clients, e-billing vendors and other internal stakeholders for all e-billing-related matters.
• Assisting and advising Revenue control to ensure correct PO or e-billing numbers are used, and that invoices are raised in an e-billing compliant way.
• Providing invoice status updates to partners, fee earners, management and Credit Control, and making aware of any issues.
• Building relationships with clients to ensure smooth implementation of e-billing process, maintaining those relationships for help & collaboration with any e-billing queries, issues or ideas.
• Submitting monthly accruals and matter status updates into various client e-billing systems.
• Updating ARCS (Accounts Receivable Collection System) notes with invoice status so that Credit Control team have invoice status visibility.
• Setting up new clients for e-billing in their chosen platform and providing on-boarding data (such as tax forms, new vendor information, insurances, etc).
• Reviewing and applying client e-billing guidelines, and ensuring stakeholders (eg partners and billing team) are aware of the same.
• Mapping fields in Ebilling Hub to match client ledes and/or matter requirements.
• Ongoing learning for new systems and client requirements.
• Liaise with revenue control, partners & credit control to advise on write offs, adjustments, narrative amendments, etc..

Required experience, skills, and attributes

• Experience as an e-billing assistant or co-ordinator.
• Good understanding of the WIP & billing process, and other general accounting procedures (knowledge of Elite Enterprise &/or 3E will be beneficial).
• Excellent technical proficiency in Microsoft Office applications (especially Excel).
• The ability to focus on details and follow-through on commitments.
• Capable of contributing positively to collaborative efforts, while also adept at engaging constructively with colleagues across various roles within an inclusive team setting.
• Able to work efficiently with little instruction while demonstrating initiative.
• Experience in working with internal and external clients, with a high customer service focus.
• Hardworking and enthusiastic approach to work, continuous improvement mindset.
• Able to prioritize various tasks, particularly when working in a time-sensitive situation and to tight deadlines.

Firm Profile

Across more than 80 countries, Dentons helps you grow, protect, operate and finance your organisation by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you. www.dentons.com

Inclusion and Diversity

We are committed to building an inclusive culture here at Dentons where our people can thrive, regardless of their background or circumstance. As well as being the right thing to do, it makes good business sense too. A richness of backgrounds, experiences and perspectives helps us best serve our clients and the communities in which we operate. You can find out more about inclusion and diversity at Dentons here: Inclusion and Diversity.

Equal Opportunities

Dentons is committed to providing equal opportunities for all. We welcome applications from everyone including of any age, ethnicity, religion, sex, sexual orientation, gender identity, nationality, neurodiversity, disability, or with parental or caring responsibilities. We also offer flexible working hours.

During the application process, all applicants have the opportunity to tell us about any adjustments or support they require so they are able to perform at their best. Any information you share with us during the application process is treated in confidence.

If you have any questions about this or the role criteria, please email recruitment.matters@dentons.com. 

NO AGENCIES PLEASE

If you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand, please email  recruitment.matters@dentons.com. Enquiries only please – applications will not be accepted via email.

Please note that we will not accept unsolicited CVs sent to the business, nor will we accept any associated terms of business.