Receptionist

Dentons is designed to be different. Our Firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a Firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries.

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada’s Top 100 Employers (2026). Canada’s Top Employers for Young People (2025), and Canada’s Best Diversity Employers (2025).

This role is an opportunity for you to join Canada’s Global Law Firm, a Firm that offers opportunities to build your career while growing your skills and deepening your expertise.

POSITION OVERVIEW

As a key member of the Central Services Team, the Receptionist serves as the first point of contact for clients and visitors, reflecting Dentons Canada LLP’s professionalism and client-focused culture. This multifaceted role is responsible for creating a welcoming environment and ensuring the smooth operation of front-of-house services. Professionalism, initiative, and a polished demeanor are essential. The ideal candidate is a dynamic, service-oriented professional who thrives in a fast-paced environment and is committed to delivering exceptional client and team experiences. 

This position is scheduled to work in the office from 8:00 a.m. to 4:00 p.m., Monday to Friday.

RESPONSIBILITIES

• Greet clients and visitors, maintaining a professional and welcoming atmosphere.
• Operate the switchboard, route calls, and provide accurate firm information.
• Respond promptly and professionally to inquiries via phone, email, and in person.
• Maintain a clean, organized reception and waiting area; offer refreshments as needed.
• Coordinate meeting room bookings, setups, and catering requirements.
• Ensure meeting rooms are cleaned, restocked, and ready for use.
• Create graphics and manage video slideshows for internal communications.
• Distribute ‘Welcome’ emails for visiting staff and arrange flowers/gifts as appropriate.
• Liaise with visiting lawyers to confirm requirements and ensure offices are prepared.
• Greet visiting lawyers, escort them to their office, and provide ongoing support during their stay.
• Maintain Standard Operating Procedures (SOPs) for reception.
• Cross-train on reception duties to ensure consistent service standards.
• Update internal phone lists, floor maps, and upload finalized documents to the local portal.
• Manage temporary office reservations and maintain accurate records.
• Distribute daily cheque signer lists to relevant staff.
• Support the local IT team with meeting technology and laptop screen sharing.
• Maintain inventory and order reception supplies and first aid materials.
• Submit maintenance requests and coordinate with building management and cleaning staff.
• Track and schedule annual inspections with third-party first aid suppliers.
• All other duties as assigned.

REQUIREMENTS

• High school diploma required; Office Administration Certificate considered an asset.
• One to two years of experience in reception or related office roles (legal industry preferred), demonstrating accountability and dependability in managing front-of-house operations.
• Professional presentation and strict adherence to confidentiality, reflecting respect and integrity.
• Strong interpersonal, written, and verbal communication skills, with a proven ability to communicate effectively and maintain a customer-focused approach.
• Proficiency in Microsoft Office Suite and booking/switchboard systems, ensuring quality orientation in all administrative tasks.
• Excellent organizational and multitasking abilities, supported by strong problem-solving skills.
• Positive, proactive, and flexible attitude; able to work independently and collaboratively, fostering teamwork and adaptability.
• Ability to lift up to 50 lbs unassisted and perform manual tasks as required.
• Availability for occasional overtime and schedule flexibility.

The target salary range for this position is $50,000 – $60,000 commensurate with the successful candidate’s skills, experience, and qualifications. Dentons is committed to equitable and competitive compensation. This target range falls within our internal salary ranges, which are based on comparable roles in the external market.  We strive to hire, promote, and transfer individuals at the entry point of the range, with consideration given to prior experience, relevant skills, and market conditions.

We recognize that rewarding exceptional talent goes beyond salary. Our comprehensive total rewards package includes inclusive and flexible benefits that support the wellbeing and development of our people. This includes extended health and mental health benefits, paid time off, retirement savings plans, a fitness subsidy, parental leave top-up, and more.

In addition, our learning and development programs - such as mentorship opportunities, employee networks, and leadership development initiatives - are designed to support personal and professional growth. 

At Dentons, all candidate screening, assessment, and hiring decisions are made by people. From time to time, we use AI-enabled tools to assist in enhancing our recruitment process and materials; however, these tools do not screen candidates or make hiring decisions. 

Note: Availability of benefits and programs may vary depending on your location and employment type and may be subject to eligibility criteria. Dentons reserves the right to modify or discontinue offerings, in whole or in part, at its discretion and without prior notice.

Equal Opportunity Statement

At Dentons Canada, inclusion, diversity, equity and accessibility (IDEA) are not just ancillary values, they are foundational to our business. We believe that IDEA is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to IDEA, we have been recognized as one of Canada’s Best Diversity Employer’s for 15 consecutive years (2011-2025), as well as one of Canada’s Top Employers for Young People (2025) for the eighth time.

Dentons Canada is an equal opportunity employer, and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender identity, marital status, place of origin, race, sexual orientation, or any other characteristic protected by applicable human rights legislation.

We are committed to providing you with an inclusive, barrier-free, and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at careers.canada@dentons.com.