Client Development Manager

Department/Division: Clients & Markets
Duration: Permanent
Location: Glasgow/Edinburgh/Milton Keynes/Remote
Reports to: Head of Business Development, UKI
Type of Role: Hybrid/Remote
Reference no: 7310

The Role

This is an exciting opportunity to join the client development team to lead, support and advise on some of the most important client accounts of the firm. The firm has a progressive strategy with clients at the centre. The Client Development Manager will focus on developing specific accounts, together with the wider account teams, for priority, global and regionally strategic clients. In addition, the role will involve sharing and encouraging best practice in relationship management, advocating for the client voice and promoting client feedback.

Responsibilities

Strategic

• To develop a comprehensive understanding of the structure, operations and strategic direction of the relevant client accounts.
• To build an understanding of how and where the firm can best position itself in relation to these clients.
• To guide the account teams though the client planning process, and ensure the strategic direction is maintained and moved forward against the client plan.
• To work alongside the Relationship Partners to implement retention and targeting initiatives to strengthen the relationship between client and firm. The aim is to progressively increase the client revenue streams or share of wallet and profitability.
• To contribute to the broader firm wide approach to client management.

Tactical - day to day

• Working closely with relevant practice and sector BD teams including the Proposals, Digital and Design teams, together with Finance and Management Information.
• Generating and calculating any required business analysis including: client strategy, client structures, revenue and profitability (including gap analysis), relationship mapping, market share, competitor activity, developments in the client's markets and client needs analysis.
• Delivering communication and information between stakeholders and the Business Development Managers.
• Managing or co-managing proposals with the proposals team, where these do not fall within the remit of the BD Managers in the practices; ensuring the smooth delivery of commitments promised in successful proposals.
• Cultivating and developing direct client contact and relationships with a wide range of roles.
• Assisting in the development of a secondment strategy, if appropriate, and managing the secondees for your client accounts.
• Contributing to the development of best practice toolkits and training sessions to assist the firm in its roll-out of relationship management best practice.

 
Required experience, skills, and attributes

Technical experience and skills

• Client relationship management experience in a large service organization.
• Good client service focus.
• Will be required to demonstrate strong creativity and project management skills.
• Good management and communication skills.
• Advanced writing skills and attention to detail.

Personal skills/ attributes

• Proven organisational skills and the ability to manage a number of tasks simultaneously.
• Ability to work well in a time-sensitive situation.
• Advanced communication skills.

Firm Profile

Across more than 80 countries, Dentons helps you grow, protect, operate and finance your organisation by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you. www.dentons.com

Inclusion and Diversity

We are committed to building an inclusive culture here at Dentons where our people can thrive, regardless of their background or circumstance. As well as being the right thing to do, it makes good business sense too. A richness of backgrounds, experiences and perspectives helps us best serve our clients and the communities in which we operate. You can find out more about inclusion and diversity at Dentons here: Inclusion and Diversity.

Equal Opportunities

Dentons is committed to providing equal opportunities for all. We welcome applications from everyone including of any age, ethnicity, religion, sex, sexual orientation, gender identity, nationality, neurodiversity, disability, or with parental or caring responsibilities. We also offer flexible working hours.

During the application process, all applicants have the opportunity to tell us about any adjustments or support they require so they are able to perform at their best. Any information you share with us during the application process is treated in confidence.

If you have any questions about this or the role criteria, please email recruitment.matters@dentons.com. 

NO AGENCIES PLEASE

If you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand, please email  recruitment.matters@dentons.com. Enquiries only please – applications will not be accepted via email.

Please note that we will not accept unsolicited CVs sent to the business, nor will we accept any associated terms of business.