Head of Clients

Department: Clients & Markets
Reports to: Director of Clients & Markets 
Direct Reports: Client Development Managers
Location: London / Scotland 
Contract Type: Permanent
Hours: Full-Time

The Role

Dentons is at an exciting time in its strategy and a major focus on marketing and business development activity is seen as crucial to its success. The Head of Clients will lead the firm’s client strategy, focusing on strengthening relationships, driving retention and growth and ensuring the delivery of exceptional client service. Working closely with the Director of Clients & Markets as part of the department's senior leadership team, this role is responsible for developing and implementing client programmes and initiatives that align with the firm’s strategic objectives, working closely with client relationship partners, divisional leaders and other key stakeholders. The Head of Clients will directly manage the Client Development Managers ensuring a seamless and high-quality client experience (CX) from initial engagement through ongoing relationship management.

Responsibilities

Key Areas of Responsibility:

• Develop and implement client relationship management strategies to support the firm’s business objectives.

• Work closely with client relationship partners, divisional leaders, practice group leaders, and regional heads to identify opportunities to deepen client relationships and deliver value.

• Focus our efforts on finding opportunities to get in touch and meeting generation.

• Work with the Head of Operations to launch a new-look client listening programme to the business so it is inculcated in our culture.

• Lead, manage, and develop the Client Development Managers providing, coaching, and professional development.

• Develop and run a rolling training programme for Client Relationship Partners of our largest relationships.

• Oversee the firm’s key client and strategic account programmes, ensuring best practice and continuous improvement.

• Monitor client feedback and market trends to inform client strategy and service delivery.

• Collaborate with business development, marketing, and engagement teams to deliver integrated client initiatives and campaigns.

• Support the preparation and delivery of client-facing materials, proposals, and presentations as necessary.

• Manage relationships with external consultants and suppliers as required.
   

Key Skills and Experience:

• Significant experience in a senior client relationship or business development role within a professional services environment, preferably legal.
• Experience in managing key client or strategic account programmes.
• Proven ability to develop and execute client strategies and programmes.
• Strong leadership and team management skills, with experience managing multi-disciplinary teams.
• Excellent communication, influencing, and stakeholder management abilities.
• Commercially focused, with strong analytical and project management skills.
• Degree or equivalent qualification in Business, Marketing, Law, or a related field.

Personal attributes

• Strategic, results-driven, and proactive.
• Collaborative and able to build relationships at all levels.
• Adaptable, innovative, and resilient with strong attention to detail. 

Firm Profile

Across more than 80 countries, Dentons helps you grow, protect, operate and finance your organisation by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you. www.dentons.com

Inclusion and Diversity

We are committed to building an inclusive culture here at Dentons where our people can thrive, regardless of their background or circumstance. As well as being the right thing to do, it makes good business sense too. A richness of backgrounds, experiences and perspectives helps us best serve our clients and the communities in which we operate. You can find out more about inclusion and diversity at Dentons here: Inclusion and Diversity.

Equal Opportunities

Dentons is committed to providing equal opportunities for all. We welcome applications from everyone including of any age, ethnicity, religion, sex, sexual orientation, gender identity, nationality, neurodiversity, disability, or with parental or caring responsibilities. We also offer flexible working hours.

During the application process, all applicants have the opportunity to tell us about any adjustments or support they require so they are able to perform at their best. Any information you share with us during the application process is treated in confidence.

If you have any questions about this or the role criteria, please email recruitment.matters@dentons.com. 

NO AGENCIES PLEASE

If you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand, please email  recruitment.matters@dentons.com. Enquiries only please – applications will not be accepted via email.

Please note that we will not accept unsolicited CVs sent to the business, nor will we accept any associated terms of business.