Legal Operations Consultant

Department: Helix
Duration: Permanent
Location: London, Glasgow, Edinburgh
Reports to: Head of Consulting, Helix
Reference no: 7200

Please note that this role does not require a Legal Qualification

The Role

The legal services market is experiencing a period of significant change, driven by growing expectations, new technology and an evolving competitor market place. Our clients are increasingly looking for new approaches to satisfy the needs of their legal challenges.

We are looking for a Legal Operations Consultant in our growing Dentons Helix team who will work closely with the wider Helix Team, Clients, Partners and Associates across the firm as we look to uphold and expand our premium managed service offering. Our goal is to focus on all aspects of delivery, process improvement and innovation, providing clients with an exceptional level of service throughout the client lifecycle

Responsibilities

• Act as a key contact for clients, facilitating day-to-day operational processes, and governance forums
• Analyse current legal processes and workflows to identify inefficiencies and areas for improvement
• Develop and implement strategies to optimise legal service delivery and reduce costs
• Manage legal technology solutions, including selection, implementation and training
• Create and maintain reports, metrics and KPIs to measure performance
• Oversee vendor management and outside counsel relationships
• Develop and implement knowledge management systems and processes
• Supervise billing and invoicing processes
• Lead change management initiatives for both Client teams and internal teams
• Collaborate with cross-functional teams to align legal operations with broader business objectives
• Design and deliver training programmes for client and internal teams on new processes and technologies

Skills & Experience

• A strong academic record is essential
• At least 2 years of similar experience
• Excellent stakeholder management and communication skills, both verbal and written
• Direct experience in a client facing role
• Proactive, flexible and collaborative approach, a can do attitude, and ability to function effectively and efficiently in a fast moving environment
• Ability to analyse data and present clear messages from it
• Ability to think logically and pragmatically whilst being willing to challenge and question assumptions and propose alternative solutions to problems;
• Strong influencing skills and ability to work positively and sensitively with senior stakeholders
• Experience with project management methodologies and running projects
• Confidence with technology, with strong proficiency in Excel, Word, and PowerPoint
• Innovation mindset – able to think outside the box and solve problems with creativity

Firm Profile

Across more than 80 countries, Dentons helps you grow, protect, operate and finance your organisation by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you. www.dentons.com

Inclusion and Diversity

We are committed to building an inclusive culture here at Dentons where our people can thrive, regardless of their background or circumstance. As well as being the right thing to do, it makes good business sense too. A richness of backgrounds, experiences and perspectives helps us best serve our clients and the communities in which we operate. You can find out more about inclusion and diversity at Dentons here: Inclusion and Diversity.

Equal Opportunities

Dentons is committed to providing equal opportunities for all. We welcome applications from everyone including of any age, ethnicity, religion, sex, sexual orientation, gender identity, nationality, neurodiversity, disability, or with parental or caring responsibilities. We also offer flexible working hours.

During the application process, all applicants have the opportunity to tell us about any adjustments or support they require so they are able to perform at their best. Any information you share with us during the application process is treated in confidence.

If you have any questions about this or the role criteria, please email recruitment.matters@dentons.com. 

NO AGENCIES PLEASE

If you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand, please email  recruitment.matters@dentons.com. Enquiries only please – applications will not be accepted via email.

Please note that we will not accept unsolicited CVs sent to the business, nor will we accept any associated terms of business.