Billing Manager

Dentons US LLP is currently recruiting for a Billing Manager to be resident in Los Angeles, Phoenix or Denver. The Billing Manager leads a team within the Billing department whose primary accountabilities are executing the monthly billing cycle for assigned partners and clients and supporting partners in their billing administration. Among key responsibilities are managing the team’s personnel; ensuring timely, accurate and quality work output; providing exemplary customer service to partners and enhancing practices and procedures. While this position requires tactical billing expertise, the nature of the role is one of leadership, management, oversight and problem solving.

Responsibilities

• Manage the assigned team, which consists of team leads and billing analysts. This entails but is not limited to assigning work responsibilities; ensuring output quality and timeliness; resolving problems; training and mentoring and assessing work performance
• Ensure smooth workflow, equitable assignment distribution and sufficient coverage during busier times, growth, attrition, PTO, etc.
• Proactively forge strong working relationships with assigned partners. Provide timely and candid communication on statuses, problems and timelines
• Swiftly and effectively resolve billing and other issues
• Ensure compliance with firm deadlines and policies
• Proactively recommend and implement process, procedural and policy enhancements
• Liaise with and support finance functions outside of billing
• Develop and conduct training sessions; maintain and enhance process documentation
• Promote a positive, energetic culture featuring accountability, strong communication, teamwork, collaboration and excellence
• Lead departmental projects and other tasks as assigned
• Perform duties with the highest of moral and ethical standards
• Develop comprehensive expertise on assigned staff’s billing tasks and the firm’s billing system and ebilling platforms
• Understand ebilling processes; liaise with ebilling team to ensure timely billing and problem resolution
• Understand and manage key monthly billing dynamics: Prebill run and distribution process; invoice processing; client fee arrangements; billing guidelines; eBilling rejections, timekeepers and rates; matter maintenance; departmental mailboxes, ensuring responses are current and resolved; control reports (prepared not posted, etc.); departmental performance metrics
• Provide professional development (training/mentoring)
• Regular dialogue on performance and timely addressing of performance issues
• Provide performance evaluations on assigned staff during the annual evaluation process and provide performance updates to management on an ongoing basis
• Participate in recruiting, interviewing and transition of assigned staff
• Other duties as required to fully meet the requirements of this position

Experience & Qualifications

• Bachelor’s Degree preferably in finance, accounting or business administration, strongly preferred
• 8+ years’ experience working in a legal services environment
• Strong knowledge in legal and electronic billing
• Well-developed legal billing software expertise; 3E preferred
• Advanced knowledge of Microsoft Suite
• Strong and credible leadership presence
• Proven ability to manage a group with diverse personalities and skill sets
• Well-developed ability to balance multiple priorities
• Innate customer service orientation and commitment to excellence
• Positive and energetic interpersonal and communication skills
• Inherently self-reflective, collaborative and team-oriented
• Ability to work independently with minimal supervision
• Tenacious problem solving and follow through capabilities
• Meticulous attention to detail, quality and accuracy, meeting deadlines
• Flexibility to work beyond assigned hours when circumstances warrant

Dentons US LLP offers a competitive salary and benefits package including medical, dental, vision, 401k, profit sharing, short-term/long-term disability, life insurance, tuition reimbursement, paid time off, paid holidays and discretionary bonuses.

Dentons US LLP is an Equal Opportunity Employer - Disability/Vet. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records.

If you need any assistance seeking a job opportunity at Dentons US, LLP, or if you need reasonable accommodation with the application process, please call our Talent Acquisition Specialist at +1 312 876 2398 or contact us at dentonsusstaffrecruitment@dentons.com. 

About Dentons

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