Global Billing Controller

Department/Division: Finance
Duration: Permanent
Location: UK/Poland
Reports to: Key Client Revenue Manager
Direct Reports: None – part of Key Clients team
Type of Role: Hybrid 
Budget Responsibilities: No

Req nr: 8306

Finance team

The Finance team of Dentons UK and Middle East LLP is a vibrant, capable team based in UK, Dubai, Ireland and Poland and supports all aspects of the firm’s financial requirements from the provision of strategic support through to detailed transactional processing, with a key focus on providing high-quality customer service to our internal and external clients. 
The Key Clients team has a specific focus on our larger clients with challenging billing and reporting requirements.  Clients range from large UK blue chip companies to global multinational corporations.  

The Role

The role is responsible for enhancing the billing processes and services offered to the increasing number of global multi-jurisdictional clients spanning multiple practice areas and will act as the primary point of contact for managing billing processes for new major clients.  The role will ensure consistency in services offered to these clients and ensure that all invoices comply with agreed client-specific billing guidelines and contractual obligations. In addition, it will oversee the collection and consolidation of invoices from various offices from the wider Dentons Verein, maintaining a centralised repository for tracking and reporting.
Key in the current environment, the role will look to implement automated tools and AI-driven solutions to streamline manual billing efforts, enhancing efficiency and reducing errors.
Overall, working with the Key Clients Revenue Manager, the role will be responsible for uplifting the end-to-end controls across the client billing value chain and delivering enhanced processes, reporting and insights to management and the central Finance team. An acute focus on detail, problem solving abilities and strong MS Excel/system experience are key to perform effectively in this role. 

Responsibilities

• Working in collaboration with the Billing and Finance teams;
• Documenting the end to end client billing process, including billing offsets for invoices received from network firms;
• Understanding current tracking processes in place and simplifying and enhancing these processes;
• Aligning bills and offset invoices to respective accounting periods, in support of revenue deferrals and cost accruals;
• Tracking payment of client bills and controlling and tracking offset invoice payments;
• Working with business and client stakeholders to simplify the end to end billing process;
• Providing direct support to the billing team as required;
• Reconciliations to underlying systems;
• Reporting and ad hoc analysis for internal stakeholders;
• Investigation and resolution of queries, ensuring queries are resolved in a timely manner;
• Provide partners and business services professionals with structured, real-time reporting on invoice statuses and payment timelines;
• Engage with regional finance teams to align processes and minimise compliance risks related to local tax regulations.

Required experience, skills, and attributes

Technical skills

• Previous billing and process improvement experience in a complex environment, preferably a Law or professional services firm;
• Knowledge of the Elite 3E system would be beneficial;
• Proficient computer literacy including knowledge of management information systems (Excel to intermediate level);
• High attention to detail, accomplished in client-facing and organisational skills, with experience in a professional environment;
• Knowledge and practical experience analysing and interpreting data from various sources;
• Able to work in a busy environment and adhere to strict deadlines;
• Familiar with multi-jurisdictional tax considerations and e-billing systems.

Personal attributes

• Experience of working within a multi-locational team;
• An operational accounting background;
• Proficient analytical skills with the ability to interpret financial data and identify process inefficiencies;
• Problem-solving mindset, particularly in dealing with complex, multi-layered billing structures;
• Attention to detail to ensure accuracy in invoicing and financial reporting;
• Advanced stakeholder management, to engage with partners, clients, and business services teams;
• Project management experience with the ability to handle multiple work streams and prioritise accordingly;
• Self-motivated and wishing to affect change, with a record of positive outcomes;
• Customer focused, responsive to changes, results driven and used to operating during times of transition;
• Able to work efficiently with little instruction while exemplifying self-management;
• Comfortable working in fast paced, productive environment, skilfully handling evolving needs and technological advancements.
   

Firm Profile

Across more than 80 countries, Dentons helps you grow, protect, operate and finance your organisation by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you. www.dentons.com

Inclusion and Diversity

We are committed to building an inclusive culture here at Dentons where our people can thrive, regardless of their background or circumstance. As well as being the right thing to do, it makes good business sense too. A richness of backgrounds, experiences and perspectives helps us best serve our clients and the communities in which we operate. You can find out more about inclusion and diversity at Dentons here: Inclusion and Diversity.

Equal Opportunities

Dentons is committed to providing equal opportunities for all. We welcome applications from everyone including of any age, ethnicity, religion, sex, sexual orientation, gender identity, nationality, neurodiversity, disability, or with parental or caring responsibilities. We also offer flexible working hours.

During the application process, all applicants have the opportunity to tell us about any adjustments or support they require so they are able to perform at their best. Any information you share with us during the application process is treated in confidence.

If you have any questions about this or the role criteria, please email recruitment.matters@dentons.com.  

While it is not a requirement that you inform your current manager of any internal applications, we would recommend that you do so.