Loading...

IT Training Specialist

Location: 

Montreal, Quebec, CA

Date:  Sep 9, 2021

POSITION SUMMARY

 

TITLE:            Training Specialist 
DEPARTMENT:        Information Technology 
 

OVERVIEW:


This position develops and delivers training programs to all Canadian offices.
This position requires a person who is interested in the end-user and takes ownership of the users’ ability to use technology effectively in their daily activities. On-going interaction and communication with the end-user community is necessary to determine appropriate training needs, establish a rapport, and gauge satisfaction of training programs. In addition, a person must contribute to a positive, professional, respectful and cooperative environment with their team mates in both the Training area and all other functional areas of the IT Department. This person must embrace change, learn from it, and grow because of it.
 

PRIMARY RESPONSIBILITIES:


1.    Develop mastery level knowledge in all firm-standard software, including new products and product upgrades as introduced, as well as related policies, procedures and best practices.
2.    Deliver learning sessions at an exceptional level using established delivery standards, including but not limited to: group classroom delivery, one-on-one coaching, practice sessions, executive briefings, product demonstrations, roll-out workshops and synchronous virtual delivery/facilitation. 
3.    Using standard procedures, coordinate the logistics of learning sessions: publish classes, schedule/reschedule students, reserve training facilities and maintain course evaluations. 
4.    Develop learning small-mid scale programs collaboratively with subject matter experts, business representatives, fellow trainers and technical resources. Provide updates on status identifying issues as necessary.
5.    Develop individualized learning plans through the analysis of student workflow and necessary technical competencies compared to existing skills sets. These would include individualized learning objectives, learning events, metrics for success, delivery method and appropriate schedule.
6.    Consult with computer users to identify technology challenges, understand workflow and make recommendations on best use of technology to meet needs.
7.    Interact closely with end-client community to gauge interest in, and satisfaction with, current training programs. Coordinate user/pilot groups to solicit feedback from the end user community.
8.    As part of the preparation process to deliver learning programs, participate in testing and validating new firm-standard applications and product upgrades. 
9.    Support other IT teams as necessary such as Service Desk, Technical Support Specialists and Applications groups. 
10.    Participate in professional organizations and attend conferences and/or seminars to keep abreast of technologies and trends.
 

EXPERIENCE & QUALIFICATIONS


•    Fluent in English and French
•    Mastery Level Knowledge of the Core Application set (iManage DeskSite 10; Microsoft 365; IntApp time entry; BigHand Numbering and Templates; Kofax Power PDF)  including an in-depth knowledge of how MS Word is used by a legal professional. Experience with Captivate, Camtasia, Articulate, MS Team, SharePoint and NetSupport.
•    5+ years experience delivering learning sessions including live group presentation and virtual classes using web-conferencing tools (Adobe Connect Pro).
•    5+ years proven experience in designing large scale learning programs to meet business objectives incorporating instructional design theory. Including the ability to connect business objectives to performance improvements.
•    2+ years proven experience estimating work effort and general timelines for small to mid-size projects.
•    Experience coordinating the logistics of learning programs.
•    Experience identifying individual learning needs and developing learning plans with associated curriculum and documentation. 
•    Excellent time management, prioritization and organizational skills. 
•    Demonstrated ability to complete assigned work on time, raise workload issues and provide appropriate status updates.
•    Exceptional client service attitude focusing on professionalism and responsibility.
•    Strong communication skills, with the ability to communicate effectively at all levels. These include, active listening skills and facilitation of positive outcomes.
•    Legal environment experience not required but beneficial.
 

 

 

Equal Opportunity Statement

Inclusion and diversity (I&D) are fundamental to who we are at Dentons Canada and essential to the success and strength of our firm. Our forward-thinking, inclusive culture promotes and supports the professional development of our diverse talent, the leading services we offer to our clients, and positive social change. As a testament to our commitment to I&D, we are recognized as one of Canada’s Best Diversity Employer’s for 11 consecutive years (2011-2021) and one of Canada’s Top Employers for Young People (2021) for the fourth time.
 

Dentons Canada is an equal opportunity employer and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender assigned at birth, gender identity, marital status, place of origin, race, sexual orientation or any other characteristic protected by applicable human rights legislation. 
 

To support and embrace your diverse skillsets, talents and experiences, we are committed to providing you with an inclusive, barrier-free and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at careers.canada@dentons.com.