Hospitality Supervisor

Dentons US LLP is recruiting for a Hospitality Supervisor for our New York office. This position is responsible for managing the New York reception team including management of business partner provided services. This front-facing position plays a vital role in delivering outstanding client service. As the initial point of contact for clients and visitors, you will help ensure a seamless and professional experience. This position is on-site in the New York office 5 days a week. 

Responsibilities:

• Supervise the New York Reception team.
• People management responsibilities include hiring, performance management, compensation and termination recommendations.
• Review reports and requests daily, and throughout the day for changes. Ensure all requests and request changes are recorded, passed onto the supporting departments as needed, and followed-up on, as necessary.
• Manage conference room activities, through various forms of communication, in coordination with department management.
• Organize and communicate to appropriate team members related to any special concierge-related meeting needs or requests (e.g., meet-and-greets, client-sponsored functions using conference rooms, etc.), which may involve working “behind the scenes” to ensure that all issues and needs are promptly resolved and are seamless to the customer.
• Act as the point of contact for large client events, building personnel and operational liaison between NY business partners’ on-and-off-site and with key Dentons Partners and clients in our NY offices.
• Work with building management on all emergency, fire and safety training and issues.
• Promote continuous process and service improvement in collaboration with business partners to enhance client experience and satisfaction.
• Collaborate with business partners and colleagues to deliver solutions and innovations that meet Dentons expectations for quality, efficiency and cost effectiveness.
• Ensure complaints and service failures are addressed in a timely and efficient manner.
• Build relationships across business services partner’s organizations and within Dentons to strengthen working relationships and facilitate innovation and problem resolution.
• In collaboration with Office Administrator routinely review contracts and ensure business partners adhere to terms and conditions.
• In collaboration with the Office Administrator, monitor budgets and review and approve invoices.
• Perform such other responsibilities as may be assigned from time to time.

Experience & Qualifications:

• Bachelor's Degree or comparable work experience.
• Minimum of 5-10 years of progressive experience in mid-sized to large law firm administration required with ability to coordinate multiple functions.
• Good judgment, discretion and confidentiality is essential.
• Strong verbal and written communication skills.
• Ability to effectively communicate with executive management, partners, clients, employees and business partners.
• Proficient in Microsoft Office Suite.
• Possess good problem-solving skills and the initiative to implement solutions.
• Must have a team player, can-do attitude with a willingness to help and provide excellent client service.
• Ability to work well under pressure and handle multiple, simultaneous tasks efficiently with poise and confidence.

Salary

New York Only DOE: $100,000 - $138,000

Dentons US LLP offers a competitive salary and benefits package including medical, dental, vision, 401k, profit sharing, short-term/long-term disability, life insurance, tuition reimbursement, paid time off, paid holidays and discretionary bonuses.

Dentons US LLP is an Equal Opportunity Employer - Disability/Vet. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records.

If you need any assistance seeking a job opportunity at Dentons US, LLP, or if you need reasonable accommodation with the application process, please call our Talent Acquisition Specialist at +1 314 259 5898 or contact us at dentonsusstaffrecruitment@dentons.com.

About Dentons

Redefining possibilities. Together, everywhere. For more information visit www.dentons.com