Receptionist

Dentons is designed to be different. Our Firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries.  

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada’s Top 100 Employers (2026); Canada’s Top Employers for Young People (2026), and Canada’s Best Diversity Employers (2025).

This role is an opportunity for you to join Canada's Global Law Firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

This role is a replacement position.

POSITION SUMMARY

As a member of the Operations Team, the Ottawa Receptionist is a client service and team oriented individual who projects the image of our Firm. The Receptionist has a warm and friendly demeanor, willingness to deliver excellent customer service to both internal and external clients and the ability to build rapport with all clients and members of the Firm. A client-care attitude, polished approach and professionalism is essential.

This position is scheduled to work Monday to Friday, 9:00 am to 5:00 pm; however there may be occasions where the hours will change due to coverage requirements. Some pre-authorized overtime will be required on occasion. This role is an in-office, in-person position.

RESPONSIBILITIES

The main functions of this role include, but are not limited to the following:

Skills & Competencies:

• Accountability and Dependability
• Customer Focus
• Communication
• Team Work
• Quality Orientation
• Problem Solving
• Respect and Integrity

Responsibilities:

• Offer a friendly and professional greeting to clients and visitors to the Firm
• Provide switchboard services by routing telephone inquiries and relaying Firm information accordingly
• Provide a timely response to all inquiries via phone, by email and face to face
• Management of meeting room bookings and requirements
• Assist with other tasks as may be required, i.e. accurate reporting, data entry, administrative duties, hospitality events etc.
• Assist with routine operations as part of the Reception and Hospitality team
• Participate in the Firm's Emergency Response and security procedures
• Offer refreshment to clients and visitors while they wait, maintain a tidy reception waiting area
• Ensure meeting rooms are cleaned and restocked after each use
• Develop, implement, and maintain Standard Operating Procedures (SOPs) for reception operations
• Provide comprehensive training on all aspects of reception duties
• Provide support to the AV team by troubleshooting technical issues, setting up Zoom and Microsoft Teams meetings, facilitating laptop screen sharing, and managing various technology-related tasks
• Manage all “hotel” office space reservations through the reception calendar
• Create and maintain “Welcome” emails to send out firm-wide to highlight any visiting staff for the week
• Arrange catering for upcoming meetings as instructed
• Submitting receipts to accounts payable with accurate event-specific coding
• Responsible for maintaining the first aid & medication drawer, including managing inventory, tracking supplies, and placing orders as needed
• Submit all maintenance requests, including temperature adjustments, lighting issues etc. through the building management portal
• Coordinating with building for elevator and light extensions for events
• Coordinating with cleaning company to adjust cleaning schedule for events
• Coordinate and oversee the timely arrangement and delivery of flowers and gifts for staff
• Communicating in-office cheque signers daily via email to Accounting and Legal Assistants
• Assist accounts payable with sorting cheques and obtaining the signatures
• Manage the annual inspections and invoicing for first aid kits, oxygen tanks, and AEDs
• Maintain inventory levels and proactively order office supplies, including special requests

QUALIFICATIONS

• High school diploma
• Office Administration Certificate would be an asset
• Minimum of 2 years of reception/switchboard experience or related professional office experience, preference will be given to those who have worked within the legal or professional services industry
• Ability to maintain professional appearance, conduct and confidentiality
• Strong interpersonal skills including excellent written and verbal communication and confident professional telephone manner
• Proficient with Microsoft Office suite including Word, Excel, Outlook and PowerPoint
• Skilled with technology, including online meeting room booking systems and switchboard programs
• Excellent organizational and time management skills
• Aptitude for multi-tasking, prioritizing and solving problems in a fast paced environment
• A positive, cheerful attitude and approach to work
• The desire to provide outstanding customer service even when faced with challenging situations, with an ability to take initiative and be flexible
• Self-motivated and can work effectively both independently and as a part of a team

Working Conditions:

• Able to occasionally lift items as heavy as 50 lbs.
• Manual dexterity required to use desktop computer
• Overtime as required

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

The target salary range for this position is $50,000 – $60,000, commensurate with the successful candidate’s skills, experience, and qualifications. Dentons is committed to equitable and competitive compensation. This target range falls within our internal salary ranges, which are based on comparable roles in the external market.  We strive to hire, promote, and transfer individuals at the entry point of the range, with consideration given to prior experience, relevant skills, and market conditions.

We recognize that rewarding exceptional talent goes beyond salary. Our comprehensive total rewards package includes inclusive and flexible benefits that support the wellbeing and development of our people. This includes extended health and mental health benefits, paid time off, retirement savings plans, a fitness subsidy, parental leave top-up, and more.

In addition, our learning and development programs—such as mentorship opportunities, employee networks, and leadership development initiatives—are designed to support personal and professional growth.

At Dentons, all candidate screening, assessment, and hiring decisions are made by people. From time to time, we use AI-enabled tools to assist in enhancing our recruitment process and materials; however, these tools do not screen candidates or make hiring decisions.

Note: Availability of benefits and programs may vary depending on your location and employment type and may be subject to eligibility criteria. Dentons reserves the right to modify or discontinue offerings, in whole or in part, at its discretion and without prior notice.

Equal Opportunity Statement

At Dentons Canada, inclusion, diversity, equity and accessibility (IDEA) are not just ancillary values, they are foundational to our business. We believe that IDEA is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to IDEA, we have been recognized as one of Canada’s Best Diversity Employer’s for 15 consecutive years (2011-2025), as well as one of Canada’s Top Employers for Young People (2026) for the ninth time.

Dentons Canada is an equal opportunity employer, and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender identity, marital status, place of origin, race, sexual orientation, or any other characteristic protected by applicable human rights legislation.

We are committed to providing you with an inclusive, barrier-free, and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at careers.canada@dentons.com.