IT Executive

Dentons Rodyk & Davidson LLP is one of Singapore’s largest full service law practices. Dentons Rodyk enjoys the distinction of being Singapore’s oldest law practice. Trusted since 1861, Dentons Rodyk has been a part of Singapore's entrepreneurial history, having acted for the earliest local corporates and institutions, and having advised leading multinational corporations on their investments in Singapore.

We pride ourselves in being a responsible member of our community, contributing whenever possible, as an organisation and as individuals, to the less fortunate and needy. We will build on our longevity and success by continuing to provide strategic advice suited to our clients’ commercial and professional goals.

We will continue to provide effective global representation to support our clients’ growth and needs internationally. Above all, we value relationships. We will continue to build enduring relations with the people we work with and the people we work for.

IT Executive – Service Desk is a technical role that provides assistance to end-users who are experiencing issues with their hardware or software systems. You be expected to troubleshoot, diagnose, and resolve problems, as well as install, upgrade, and maintain devices and applications. You would be required to occasionally provide training and guidance to users on how to use their systems effectively and securely.

Responsibilities
•    Provide onsite and remote support to end-users who are facing technical issues with their devices, applications, or network connectivity.
•    Identify, analyze, and resolve problems using various tools and methods, such as remote access, diagnostic software, or manuals.
•    Escalate complex or unresolved issues to the appropriate level of support or vendor.
•    Install, configure, and update hardware and software components, such as laptops, desktops, printers, scanners, mobile devices, operating systems, antivirus, and office applications.
•    Perform security checks on devices and systems, such as virus scans.
•    Document and report issues, solutions, and feedback using ticketing systems (Fresh Service)
•    Train and educate users on how to use their devices and applications efficiently and securely, as well as on the best practices and policies of the organization.
•    Coordinate and collaborate with other IT staff, vendors, and stakeholders to ensure smooth and timely delivery of services.
•    Once a week, carry out after office standby support (appropriate renumeration will be provided).

Requirements
•    Experienced in providing deskside support or similar technical support role.
•    Strong knowledge and skills in troubleshooting and resolving hardware and software issues.
•    Proficient in using various operating systems, such as Windows, and iOS.
•    Familiar with various applications, such as Microsoft Office, Zoom, Teams, and Global Protect VPN.
•    Excellent communication and interpersonal skills, with the ability to explain technical concepts in simple and clear terms.
•    Customer-oriented and service-minded, with the ability to handle stressful situations and difficult customers.
•    Self-motivated and proactive, with the ability to work independently and as part of a team.
•    Flexible and adaptable, with the ability to work under pressure and meet deadlines.
•    Attention to detail and quality, with the ability to follow instructions and procedures.
 

Interested applicants please apply with updated resume and expected salary.

We regret that only shortlisted candidates will be notified.

At Dentons, we believe that inclusion and diversity are essential to the success and strength of our firm and the leading services we offer our clients. For more information, kindly visit:https://www.dentons.com/en/about-dentons/inclusion-and-diversity/global-inclusion-and-diversity-statement

As a progressive and a forward-looking firm, and in line with current preferences, Dentons Rodyk has implemented firm-wide hybrid working arrangements for its employees.

By submitting your application, you acknowledge that you have read, understood, and consent to the collection, use and disclosure of your personal data in accordance with the firm's Job Application Data Protection Privacy which may be found at https://dentons.rodyk.com/en/careers.