Canada Conflicts Coordinator

Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned with over 21,000 individuals in more than 200 offices across 80 countries.  
 
Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada’s Top 100 Employers (2024); Canada’s Top Employers for Young People (2024); and Canada’s Best Diversity Employers (2023).
 
This role is an opportunity for you to join the world’s largest law firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

Position Summary

The Office of the General Counsel is seeking a Canada Conflicts Coordinator to join the Conflicts Team. Working primarily from and with the Office of the General Counsel in the Canada Region, the Conflicts Coordinator will play an integral role in the firm’s client-matter intake process and will support the Conflicts team. Key functions of this role include acting as a liaison between the Conflicts team and its internal customer base, including matter teams and the Dentons Open team (the platform used by the Firm in connection with the business acceptance system and process).  

What you’ll be doing

• Proactively monitor and process emails sent to the Conflicts team inbox and other relevant distribution lists. Identify what action needs to be taken and by whom. Where appropriate, process action items yourself. 
• Other conflicts related administrative duties as assigned
• Become proficient working in the firm’s client-matter intake platform, Dentons Open, with a particular emphasis on best practices and firm standards for submitting conflict search requests.
• Proactively perform, where appropriate, a quality assurance review of submitted requests and  connect with the relevant personnel to rectify issues.
• Where appropriate, identify end users who may need help through training or guidance and work with the Dentons Open team in relation to rectifying this.
• Develop an understanding of matter management, including matter opening.
• Assist the Head of Conflicts and conflicts senior leadership team with compliance projects / other tasks, where appropriate.
• Where relevant, contribute to the department's 'know how' system, particularly with regards to best practices and firm policies concerning relevant conflicts related items in the Dentons Open and the Business Acceptance process

What qualifications you need 

• Experience in matter opening or management, and managing confidential information.
• Previous Intapp experience is highly desirable. 
• Proficient in French is an asset.
• Positive; can-do, friendly and client focused attitude required. 
• Methodical approach to work; takes an efficient and organized approach to dealing with administration.
• Excellent team player.
• Able to demonstrate excellent client/customer facing skills.
• Strong problem solving and analytical skills; can clearly explain and present problems and issues to others and contribute to their resolution.
• Able to make decisions and remain calm while under pressure – particularly when dealing with difficult situations.
• Able to deliver high quality work to tight deadlines.
• Able to exercise tact and diplomacy in an organizational setting.
• Demonstrate initiative and the ability to be proactive, while also being able to follow instructions and work closely with other Business Acceptance Teams.
• Able to analyze and recognize the need for improvement to systems and suggest options for improvement to the Head of Conflicts and conflicts senior leadership team.
• Can carry out all responsibilities in a way which supports the practice’s values and promotes its equal opportunities and diversity principles.
• Committed to equality and diversity; respectful to all colleagues irrespective of background. 
• Be an ambassador for Dentons, being professional in outlook and attitude.
• Demonstrate commitment to privacy and ethical conduct.

*We thank all applicants who apply, however only candidates selected for an interview will be contacted.

At Dentons we are committed to offering equitable and competitive pay, we achieve this by aligning internal salary ranges for specific roles to similar positions in the external market. In the normal course, our practice is to hire, transfer and promote employees within the entry part of our range, adjusting as needed based on the prior experience, skills and competencies required for the role along with any market differentials.  Rest assured the full salary range is competitive and within the range paid for similar positions in the external market.  
 
Recognizing our exceptional talent means providing a comprehensive total rewards package beyond a competitive salary. We have prudently curated our employee benefits portfolio to offer inclusive and comprehensive wellbeing and developmental programs for our people. With extended benefits and mental health plans, paid time off, savings plans, fitness subsidy, parental leave top up and more, our benefits are flexible, aligned to our core values and supports the various needs of our people. Additionally, our personal and professional development programs include people networks, mentorships, and leadership series programming to help people grow their career. 
 
Note: Availability of the benefits and perks may be subject to your location and employment type and may have certain eligibility requirements. Dentons reserves the right to alter these programs and offerings in whole or in part at any time without advance notice.
 

Equal Opportunity Statement

At Dentons Canada, inclusion, diversity and equity (ID&E) are not just ancillary values, they are foundational to our business. We believe that ID&E is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to ID&E, we have been recognized as one of Canada’s Best Diversity Employer’s for 12 consecutive years (2011-2022), as well as one of Canada’s Top Employers for Young People (2022) for the fifth time.

Dentons Canada is an equal opportunity employer and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender assigned at birth, gender identity, marital status, place of origin, race, sexual orientation or any other characteristic protected by applicable human rights legislation.

We are committed to providing you with an inclusive, barrier-free and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at careers.canada@dentons.com.