Client Records Specialist (12-Month Opportunity)

Dentons is designed to be different. Our Firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries.

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada’s Top 100 Employers (2025); Canada’s Top Employers for Young People (2025); and Canada’s Best Diversity Employers (2025).

This role is an opportunity for you to join Canada’s Global Law Firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

POSITION SUMMARY

Dentons is seeking to hire a Client Records Specialist reporting to the Client Records Supervisor located in Toronto. This role is a full-time 12-month contract opportunity.

The successful candidate will ensure that all client, matter and timekeeper information is up to date and complete in the 3E Elite accounting system.  The individual will have a complete understanding of the Intapp Open client matter system to validate data and ensure completeness prior to uploading into Elite.  This position also works closely with the billing and eBilling team to ensure that client and matter setups reflect specific client requirements.  Discretion, confidentiality and attention to detail are essential to this role and required at all times.

RESPONSIBILITIES

• Onboard new clients and matters using Intapp Open and reviewing to ensure Firm standards are met.
• Manage data records—including client, matter, and timekeeper details—and update billing and collection contact information using 3E Elite accounting software.
• Record and maintain special rates in 3E Elite for clients and matters.
• Proactively monitor and respond to a high volume of inquiries directed to the general team mailbox.
• Administer updates to user access rights in accordance with established protocols.
• Provide assistance/backup support as required to others in the Finance Department.
• Other special projects as required.

QUALIFICATIONS

• Experience with data management and data records.
• Experience with Intapp and 3E Elite accounting software preferred.
• Proficient in MS Office Suite.
• Superb organizational skills, accuracy and attention to detail.
• Understands the importance of tact and discretion, sound judgment and diplomacy in dealing with sensitive and confidential matters.
• Strong communication skills both written and verbal.
• Commitment to privacy and ethical conduct with a strong ability to ensure all Firm policies and control procedures are met.
• Self-starter who is able to work independently and effectively with individuals at all levels within a team-oriented environment.
• Able to meet deadlines, work well under pressure and prioritize work.
• Proven track record of being adaptable to change in a fast-paced, ever changing environment.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.  
  
At Dentons we are committed to offering equitable and competitive pay, we achieve this by aligning internal salary ranges for specific roles to similar positions in the external market. In the normal course, our practice is to hire, transfer and promote employees within the entry part of our range, adjusting as needed based on the prior experience, skills and competencies required for the role along with any market differentials.  
  
Recognizing our exceptional talent means providing a comprehensive total rewards package beyond a competitive salary. We have curated our employee benefits portfolio to offer inclusive and comprehensive wellbeing and developmental programs for our people. With extended benefits and mental health plans, paid time off, savings plans, fitness subsidy, parental leave top up and more, our benefits are flexible, aligned to our core values and supports the various needs of our people. Additionally, our personal and professional development programs include people networks, mentorships, and leadership series programming to help people grow their career.  
  
Note: Availability of the benefits and perks may be subject to your location and employment type and may have certain eligibility requirements. Dentons reserves the right to alter these programs and offerings in whole or in part at any time without advance notice.

Equal Opportunity Statement

At Dentons Canada, inclusion, diversity, equity and accessibility (IDEA) are not just ancillary values, they are foundational to our business. We believe that IDEA is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to IDEA, we have been recognized as one of Canada’s Best Diversity Employer’s for 15 consecutive years (2011-2025), as well as one of Canada’s Top Employers for Young People (2025) for the eighth time.

Dentons Canada is an equal opportunity employer, and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender identity, marital status, place of origin, race, sexual orientation, or any other characteristic protected by applicable human rights legislation.

We are committed to providing you with an inclusive, barrier-free, and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at careers.canada@dentons.com.