Manager, Collections


Toronto, ON, CA

Date:  Jan 10, 2021

The Manager, Collections will work under the direction of the Director of Financial Operations and will work closely with the lawyers to manage the credit and collections activities of the Firm. He/She will have significant experience and play a hands-on role to facilitate effective collection management and develop strategies to support continuous refinement of the methods required to reduce the Firm’s collection cycle time. The ideal candidate will be experienced with both billing and collections in a law firm or professional services firm. The individual must be able to work under pressure, meet deadlines, and handle sensitive matters with exceptional organizational skills and a strong attention to detail. 


•    Oversee a team of Collections Specialists, located in multiple offices, to manage workflow, drive collection initiatives aimed at reducing loss and minimizing exposure to risk, with an emphasis on early stage collections and meeting the objectives of the department and Firm.
•    Act as a resource in the research and resolution of payment issues in order to prevent further aging of delinquent balances, resolve discrepancies and ensure prompt resolution and payment, and negotiate payment plans and/or settlements subject to management approval.
•    Ensure effective administration and communication of departmental and Firm credit and collection policies and procedures, implement changes and improvements, execute strategies, and make recommendations to collections methods and procedures as needed.
•    Work with accounting staff, lawyers, and clients to review and address unapplied cash and short-paid invoices.  Assist accounting staff with complicated receipt allocations.
•    Analyze and report on delinquent accounts and high-risk accounts to ensure effective management of accounts receivable. 
•    Manage the AFDA process to ensure that all potential at-risk amounts are reserved and that the AFDA is updated on a continual basis.  Measure and analyze KPI’s. 
•    Assist with establishing targets for key metrics and effectively supporting the team to meet or exceed monthly DSO, Accounts Receivable and Cash targets
•    Set performance standards and goals; coach and develop staff to increase efficiency and deliver outstanding customer service to internal and external customers.
•    Act as primary resource in determining client credit worthiness both at the onset and throughout the client engagement.
•    Review collection and write-off trends to maximize the Firm's collection efforts. Work with staff, lawyers, and clients to increase the timeliness and amount of collections, while reducing write-downs and write-offs.
•    Stay current with industry best practices, new developments and trends in the collections and accounts receivable profession.
•    Perform other duties as assigned.


Required Skills
•    6 to 10 years of credit and collections experience in a professional services organization required; 3 + years of management experience supervising a team required
•    Excellent time management and organization skills with the ability to multi-task and prioritize various departmental responsibilities
•    Advanced analytical and problem solving skills and attention to detail
•    Superior communication and customer service skills and the confidence and interpersonal skills to work effectively with all levels of personnel of the Firm
•    Excellent written and oral communication skills to be able to summarize concepts in a meaningful way
•    Strong negotiation and facilitation skills and the ability to exercise sound judgment 
•    Bachelor’s degree and related coursework in accounting/finance
•    Familiarity with ARCS, 3E Collections or similar professional services collection software
•    Knowledge of the Microsoft Office suite, including Excel, PowerPoint, and Word 
•    Experience with Thompson Reuters Elite or comparable legal billing software is desirable
•    Ability to lead, direct, train and manage professional staff


*We thank all applicants who apply, only candidates selected for an interview will be contacted.





Equal Opportunity Statement

Inclusion and diversity (I&D) are fundamental to who we are at Dentons Canada and essential to the success and strength of our firm. Our forward-thinking, inclusive culture promotes and supports the professional development of our diverse talent, the leading services we offer to our clients, and positive social change. As a testament to our commitment to I&D, we are recognized as one of Canada’s Best Diversity Employer’s for 10 consecutive years (2011-2020) and one of Canada’s Top Employers for Young People (2020).

Dentons Canada is an equal opportunity employer and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender assigned at birth, gender identity, marital status, place of origin, race, sexual orientation or any other characteristic protected by applicable human rights legislation. 

To support and embrace your diverse skillsets, talents and experiences, we are committed to providing you with an inclusive, barrier-free and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at careers.canada@dentons.com.