Manager, Canada New Business Intake


Vancouver, British Columbia, CA Edmonton, AB, CA Toronto, ON, CA Ottawa, ON, CA Calgary, AB, CA

Date:  Dec 27, 2020

***Please note this role is a 6 month contract position.

The Office of the General Counsel is seeking a Canada New Business Intake Manager to join the Business Acceptance Team in a new role in connection with the launch of Dentons Open (the firm’s new client-matter intake process).  This role will administer the new business intake software and support the end-to-end business intake process, including advanced troubleshooting, and supporting all members of the business acceptance team in efficiently using the new platform.  The role will also engage with key stakeholders (lawyers and assistants) to ensure efficient new matter intake, and resolve issues related to matter opening. 


The ability to learn and become proficient with new technology, and excellent verbal communication skills are required for this position.  The ability to communicate in French is an asset in this national role.  An understanding of new business intake in a large professional services firm (preferably, a law firm) would be beneficial.



  • Become proficient working in the firm’s new client-matter intake platform, Dentons Open.
  • Learn the new business intake process, including the role of each group in the business acceptance team (Conflicts, Anti-Money Laundering, Finance, Engagement Terms and Client Records), and how each group uses Dentons Open as part of the matter intake process.
  • Act as primary point of contact for lawyers and administrative assistants, including overseeing changes to matter information through the matter intake process.
  • Work collaboratively with members of the business acceptance team and members of the global program implementation team to identify and solve system and process problems.
  • Troubleshoot and escalate issues (including technical system issues) as necessary.
  • Proactively identify process improvements and best practices for the use of the Dentons Open platform.
  • Contribute to the department's 'know how' system.
  • Other duties as assigned.



Technical Skills

  • Excellent verbal communication skills. 
  • Ability to learn and become proficient with new technology quickly.
  • Experience in matter opening or management, and managing confidential information.
  • Proficiency in French is an asset.
  • Experience in professional services (specifically, in the business service function of a law firm) is strongly preferred.


Personal skills / attributes

  • Able to interact positively at all levels within the firm and a good team player.
  • Able to demonstrate excellent client/customer facing skills.
  • Strong problem solving and analytical skills; can clearly explain and present problems and issues to others and contribute to their resolution.
  • Able to make decisions and remain calm while under pressure – particularly when dealing with difficult situations.
  • Able to deliver high quality work to tight deadlines.
  • Able to exercise tact and diplomacy in an organizational setting.
  • Able to analyze and recognize the need for improvement to systems and suggest options for improvement to the General Counsel and/or the Head of Conflicts.
  • Can carry out all responsibilities in a way which supports the practice’s values and promotes its equal opportunities and diversity principles.
  • Be an ambassador for Dentons, being professional in outlook and attitude.  Demonstrate commitment to privacy and ethical conduct.



*We thank all applicants who apply, only candidates selected for an interview will be contacted.  



Equal Opportunity Statement

Inclusion and diversity (I&D) are fundamental to who we are at Dentons Canada and essential to the success and strength of our firm. Our forward-thinking, inclusive culture promotes and supports the professional development of our diverse talent, the leading services we offer to our clients, and positive social change. As a testament to our commitment to I&D, we are recognized as one of Canada’s Best Diversity Employer’s for 10 consecutive years (2011-2020) and one of Canada’s Top Employers for Young People (2020).

Dentons Canada is an equal opportunity employer and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender assigned at birth, gender identity, marital status, place of origin, race, sexual orientation or any other characteristic protected by applicable human rights legislation. 

To support and embrace your diverse skillsets, talents and experiences, we are committed to providing you with an inclusive, barrier-free and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at careers.canada@dentons.com.