Billing Integration Manager

Dentons US LLP is currently recruiting for a Billing Integration Manager. This role is primarily responsible for executing the monthly billing cycle for assigned new partners and clients and supporting partner billing onboarding, including new matter setup, rates, e-billing setup, billing, reporting, training and process documentation. Key responsibilities include ensuring timely, accurate and high-quality work; providing exemplary customer service to partners; and enhancing billing practices and procedures. This position requires tactical billing expertise, management oversight and strong problem-solving skills. This is a hybrid role with a two-day in-office requirement.

Responsibilities

• Assist in the management the Monthly Proforma generation process
• Develop and conduct training sessions; maintain and enhance process documentation
• Manage the assigned integration team, which consists of new partners and their support teams.
• Ensure smooth workflow transition to the billing and e-billing teams in a timely manor
• Proactively forge strong working relationships with assigned partners. Provide timely and candid communication on statuses, problems and timelines
• Swiftly and effectively resolve billing and other issues
• Ensure compliance with firm deadlines and policies
• Proactively recommend and implement process, procedural and policy enhancements
• Liaise with and support finance functions outside of billing – including the e-billing – collections and NBI teams to ensure current billing
• Promote a positive, energetic culture featuring accountability, strong communication, teamwork, collaboration and excellence
• Lead departmental projects and other tasks as assigned
• Develop and lead internal training programs for the billing team
• Develop and lead the departed partner process to monitor WIP, Billings and work with the NBI team to close matters quickly
• Assist as need with urgent billing issues
• Monitor Unbilled activity
• Perform duties with the highest of moral and ethical standards
• Develop comprehensive expertise on assigned staff’s billing tasks and the firm’s billing system and e-billing platforms
• Understand e-billing processes; liaise with e-billing team to ensure timely billing and problem resolution, engagement in the e-billing/biller team meetings
• Understand and manage key monthly billing dynamics: Prebill run and distribution process; invoice processing; client fee arrangements; billing guidelines; e-billing rejections, timekeepers and rates; matter maintenance; departmental mailboxes, ensuring responses are current and resolved; control reports (prepared not posted, etc.); departmental performance metrics
• Provide professional development (training/mentoring)
• Provide performance evaluations on assigned staff during the annual evaluation process and provide performance updates to management on an ongoing basis
• Other duties as required to fully meet the requirements of this position

Experience & Qualifications

• Bachelor’s Degree preferably in finance, accounting or business administration or equivalent experience
• 7+ years’ experience working in a legal services environment
• Strong knowledge in legal and electronic billing
• Well-developed legal billing software expertise; Elite 3E preferred
• Advanced knowledge of Microsoft Suite
• Strong and credible leadership presence
• Proven ability to manage a group with diverse personalities and skill sets
• Well-developed ability to balance multiple priorities
• Innate customer service orientation and commitment to excellence
• Positive and energetic interpersonal and communication skills
• Inherently self-reflective, collaborative and team-oriented
• Ability to work independently with minimal supervision
• Tenacious problem solving and follow through capabilities
• Meticulous attention to detail, quality and accuracy, meeting deadlines
• Flexibility to work beyond assigned hours when circumstances warrant

The salary range for this position is $120,000 to $145,000 DOE

Dentons US LLP offers a competitive salary and benefits package including medical, dental, vision, 401k, profit sharing, short-term/long-term disability, life insurance, tuition reimbursement, paid time off, paid holidays and discretionary bonuses.

Dentons US LLP is an Equal Opportunity Employer - Disability/Vet. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records.

If you need any assistance seeking a job opportunity at Dentons US, LLP, or if you need reasonable accommodation with the application process, please call our Talent Acquisition Specialist at +1 314 259 5898 or contact us at dentonsusstaffrecruitment@dentons.com.

About Dentons

Redefining possibilities. Together, everywhere. For more information visit www.dentons.com